Frequently Asked Questions

The Class Notice of a proposed Settlement in a class action lawsuit can be found here. The Settlement would resolve the lawsuit Michelle Jackson filed against Gen. Please read this notice carefully. It explains the lawsuit, the Settlement, and your legal rights, including the process for receiving a settlement payment, excluding yourself from the Settlement, or objecting to the settlement

Ms. Jackson filed a proposed class action lawsuit against Gen, alleging that it violated the Telephone Consumer Protection Act (“TCPA”) by using an artificial or prerecorded voice in connection with calls it placed regarding LifeLock and Norton accounts to cellular telephone numbers of persons who are not its customers or accountholders. The TCPA provides for $500, and up to $1,500, in damages for violations. However, among other defenses, prior express consent is a complete defense to a TCPA claim. In addition, calls made for emergency purposes are not actionable under the TCPA. 

Gen denies the allegations and denies that it violated the TCPA. The Court did not decide who is right or wrong. The parties have agreed to a Settlement. 

In a class action, one or more people called “class representatives” file a lawsuit on behalf of people who have similar claims. All of these people together are a “class” or “class members.” The Court accordingly resolves claims for all class members, except for those who exclude themselves from the class. 

This settlement resolves claims on behalf of the following class:

All persons throughout the United States (1) to whom Gen Digital Inc. placed, or caused to be placed, a call regarding a LifeLock or Norton account, (2) directed to a telephone number assigned to a cellular telephone service, but not assigned to a person who has or had an account with LifeLock or Norton account with Gen Digital Inc., (3) in connection with which Gen Digital Inc. used or caused to be used an artificial or prerecorded voice, (4) from February 19, 2021 to October 30, 2025

Gen will establish a Settlement Fund in the amount of $9.95 million. Out of the settlement fund, Gen will pay:

1. Settlement compensation to the class members;
2. The costs and expenses of administrating the class action settlement;
3. An award of attorneys’ fees, subject to the Court’s approval;
4. Costs and expenses incurred litigating this matter, subject to the Court’s approval; and
5. A service award to Ms. Jackson, subject to the Court’s approval.

Each class member who submits a timely and valid claim form will be entitled, subject to the provisions of the settlement agreement, to his or her equal share of the Settlement Fund as it exists after deducting:

1. Costs and expenses of administrating the class action settlement, estimated to be $315,400;
2. Attorneys’ fees in an amount not to exceed one-third of the Settlement Fund, subject to the Court’s approval; 
3. Costs and litigation expenses not to exceed $20,000, subject to the Court’s approval; and
4. A service award for Ms. Jackson, not to exceed $15,000, subject to the Court’s approval.

You must mail a valid Claim Form to Jackson v. Gen Digital Inc., c/o Kroll Settlement Administration, P.O. Box 225391, New York, NY 10150-5391, postmarked by April 13, 2026. Or you must submit a valid claim online here by the same date.

If you did not receive a Claim Form in the mail but you believe you are a Settlement Class Member, you must provide to the claims administrator evidence of having received from Gen one or more calls with an artificial or prerecorded voice regarding a LifeLock or Norton account during the settlement class period, and attest to the fact that you were not a customer of LifeLock or Norton when you received these calls. Upon the provision of such evidence, the claims administrator will then send a claim form for you to complete. More information can be found in the settlement agreement, which is available here.

If the Court grants final approval of the Settlement, settlement payments will be sent to class members who submitted valid claim forms no later than 30 days after the judgment in the lawsuit becomes final, unless additional time is necessary to comply with IRS regulations. If there is an appeal of the Settlement, payment may be delayed by the appeal.

Unless you exclude yourself from the Settlement, and if you meet the class definition, you will be considered a member of the class, which means you give up your right to sue or continue a lawsuit against Gen over the released claims. Giving up your legal claims is called a release. Unless you formally exclude yourself from the Settlement, you will release your claims against Gen.
 

For more information on the release, Released Parties, and Released Claims, you may obtain a copy of the class action settlement agreement here, or through Public Access to Court Electronic Records (PACER).

You may exclude yourself from the Settlement, in which case you will not receive a payment. If you wish to exclude yourself from the Settlement, you must mail a written request for exclusion to the claims administrator, at Jackson v. Gen Digital Inc., c/o Kroll Settlement Administration, P.O. Box 225391, New York, NY 10150-5391, postmarked by April 13, 2026. You must include in your request for exclusion:

a. Your full name.

b. Your address.

c. Your cellular telephone number, which was called by Gen using an artificial or prerecorded voice.

d. A statement attesting to the fact that when you received a call from Gen, you were not a LifeLock or Norton customer; and

e. A clear and unambiguous statement that you wish to be excluded from the settlement, such as “I request to be excluded from the Settlement in the Jackson v. Gen action.”

You must sign the request personally. If any person signs on your behalf, that person must attach a copy of the power of attorney authorizing that signature.

The Court will hold a Final Fairness Hearing on July 14, 2026, at 10:00 a.m. The hearing will take place at the United States District Court for the District of Arizona, Sandra Day O’Connor U.S. Courthouse, 401 West Washington Street, Phoenix, AZ 85003 in Courtroom 504. At the Final Fairness Hearing, the Court will consider whether the Settlement is fair, reasonable, and adequate and, if so, whether final approval of the Settlement should be granted. The Court will hear objections to the Settlement, if any. The Court may make a decision at that time, postpone a decision, or continue the hearing.

No. You are not required to attend the hearing. But you are welcome to attend the hearing at your own expense. However, you cannot speak at the hearing if you have excluded yourself from the class settlement. Once you have excluded yourself, the class settlement does not affect your legal rights.

If you do not exclude yourself from the Settlement, if you are a class member you can object to the Settlement if you do not believe it is fair, reasonable, and adequate. If you wish to object, you must mail a written notice of objection, postmarked by April 13, 2026, to Class Counsel, Gen’s attorneys, and to the Court, at the following addresses:
 

You must include in your objection:
a. Your full name.
b. Your address.
c. Any documents establishing or provide information sufficient to allow the Parties to confirm, that you are a Settlement Class Member, including providing the cellular telephone number to which Gen placed a call or calls with an artificial or prerecorded voice regarding a LifeLock or Norton account during the Settlement Class Period.
d. A statement of the specific objection(s).
e. A description of the facts underlying the objection, including any documents that you would like the Court to consider.
f. A description of the legal authorities that support each objection; and
g. A statement noting whether you intend to appear at the final fairness hearing and wish to be heard.

Any class member who objects to the Settlement and wishes to enter an appearance must do so by April 13, 2026. To enter an appearance, you must file with the Clerk of the Court a written notice of your appearance and you must serve a copy of that notice, by U.S. mail or hand-delivery, upon Class Counsel and Gen’s attorneys, at the addresses set forth above.

If you are in the class, do nothing, and the Court approves the settlement agreement, you will not receive a share of the Settlement Fund, but you will release any claim you have against Gen related to the allegations in this case. Unless you exclude yourself from the Settlement, you will not be able to sue or continue a separate lawsuit against Gen over the Released Claims.

If the Court does not finally approve the Settlement or if it finally approves the Settlement and the approval is reversed on appeal, or if the Settlement does not become final for some other reason, you will receive no benefits at this time, and the lawsuit will continue.

Ms. Jackson’s attorneys are:

Michael L. Greenwald
Greenwald Davidson Radbil PLLC
5550 Glades Road, Suite 500
Boca Raton, Fl 33431
 

Anthony I. Paronich
Paronich Law, P.C.
350 Lincoln Street, Suite 2400
Hingham, MA 02043
 

The Court has appointed Ms. Jackson’s attorneys to act as Class Counsel. You do not have to pay Class Counsel. If you want to be represented by your own lawyer, and have that lawyer appear in Court for you in this case, you must hire one at your own expense.

Gen’s attorneys are:

Artin Betpera
Buchalter, a Professional Corporation
18400 Von Karman Avenue
Suite 800
Irvine, CA 92612

Ms. Jackson filed her class action lawsuit in the following Court:

United States District Court for the District of Arizona
Sandra D o' Conner U.S. Courthouse
401 W. Washington Street
Phoenix, AZ 85003

This notice is only a summary of the Settlement. All documents filed with the Court, including the full class action Settlement Agreement, may be reviewed or copied at the United States District Court for the District of Arizona. In addition, pertinent case materials, including the Settlement Agreement and other documents, are available in the documents section of this settlement website.

If you would like additional information about this matter, please contact:

Jackson v. Gen Digital Inc.
c/o Kroll Settlement Administration
P.O. Box 225391
New York, NY 10150-5391

Please do not call the Judge or the Clerk of Court about this case. Neither the Judge, nor the Clerk of Court, will be able to give you advice about this case. Furthermore, neither Gen nor Gen’s attorneys represent you, and they cannot give you legal advice.